FAQS

Frequently Asked Questions

Below you will find answers to common questions about our store, our products, and how we handle orders. If you do not see your question here, please contact us using the email address at the bottom of this page.

Orders and Processing

How long does it take to process my order?
We process all orders within 1 to 3 business days. Once your order is placed, our team prepares your items for shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Will I receive a confirmation after I place my order?
Yes. Once your order is successfully placed, you will receive a confirmation message. A second message with tracking information will be sent after your order has shipped.

Shipping

How long does shipping take?
After your order leaves our facility, standard shipping typically takes 7 to 15 business days for delivery. Please remember that processing time and shipping time are separate. The total time from when you place your order to when you receive it is your processing time plus the shipping time.

Do I have to pay for shipping?
No. We offer free standard shipping on all orders. There are no additional delivery fees.

Can I track my order?
Yes. Once your order has shipped, we will provide a tracking number. Please allow up to 24 hours for the tracking information to update on the carrier system.

Returns and Refunds

What is your return policy?
You may return unused items in their original packaging within 30 days of receiving your order. To start a return, please contact us using the email address below.

How long does it take to receive a refund?
Once we receive your returned item, our team inspects it within 7 business days. After the inspection is complete and your return is approved, your refund will be processed to your original method of payment.

Who pays for return shipping?
If you are returning an item for a refund, the cost of return shipping is your responsibility. We recommend using a trackable shipping service. If you received a damaged or incorrect item, please contact us and we will cover the return costs.

Product Information

Are your products tested on animals?
No. We do not test our products on animals. We are committed to cruelty-free practices throughout our entire process.

What makes your soaps different?
Our soaps are made with organic plant-based ingredients. We use no synthetic preservatives, thickeners, or detergents. Each ingredient is chosen for a specific purpose, and we scent our soaps only with pure essential oils.

Are your products safe for sensitive skin?
Many of our customers with sensitive skin use our products successfully. However, because we use essential oils and concentrated plant-based ingredients, we always recommend testing any new product on a small area of skin first. If irritation occurs, discontinue use.

Can I use your soap for cleaning tasks beyond body care?
Yes. Our pure castile soap is versatile and can be diluted for many household cleaning tasks. We recommend looking up proper dilution ratios for each specific use.

Customer Support

How do I contact someone about my order?
You can reach us by email at service@drbronners.us. Please include your order number if you have one so that we can assist you more quickly.

What if my package arrives damaged?
If you receive a damaged item, please contact us immediately. Provide your order number and a clear description of the damage. We will work with you to resolve the issue.

Website and Account

Do I need an account to place an order?
No. You may check out as a guest. However, creating an account allows you to save your information and track your order history more easily.

Is my payment information secure?
Yes. We take security seriously. Our website uses industry-standard encryption to protect your information during checkout.

Still Have Questions?

If you did not find the answer you were looking for, please reach out to us.

Our website: www.drbronners.us
Our email: service@drbronners.us