Refund and Returns Policy

We want you to feel fully confident when you shop with us. This policy explains how returns and refunds work for our store. We keep things simple and fair so that you always know what to expect.

Return Window

You have 30 days from the date you receive your order to request a return. If 30 days have passed since your order arrived, we unfortunately cannot offer a refund or exchange. We encourage you to open your package and inspect your items soon after delivery to ensure you stay within this window.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns on items that have been opened, partially used, or damaged by the customer. If you are unsure whether your item qualifies, please contact us before sending it back.

How to Start a Return

To begin the return process, please reach out to our customer service team using the email address provided below. Include your order number and the reason for your return. We will respond with instructions on where to send your package. Please do not send your return back to the address on the original shipping label without contacting us first. Doing so may delay your refund or result in your package being lost.

Return Shipping Costs

If you are returning an item for a refund, the cost of return shipping is your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking or proof of delivery. The original shipping cost we paid to send the order to you is non-refundable. Please note that we do offer free shipping on all orders, but that does not mean we cover return shipping.

Refund Processing Time

Once we receive your returned item, our team will inspect it. This inspection usually takes 7 business days from the day your package arrives at our facility. During this time, we will check that the item is unused and in its original packaging. After the inspection is complete, we will send you an email to confirm that we have received your returned item and to notify you of the approval or rejection of your refund.

Approved Refunds

If your return is approved, your refund will be processed automatically. The credit will be applied to your original method of payment within a certain number of days. Please note that depending on your payment provider or financial institution, it may take additional time for the refund to officially post to your account. If you have not received your refund after a reasonable period, please contact us.

Late or Missing Refunds

If you have not received a refund after we have approved it, please first check your bank or payment account again. Then contact your payment provider, as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please reach out to us.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will work with you to resolve the issue. You will not be responsible for return shipping costs in these cases. We may ask you to provide a clear description of the damage along with photographic evidence so that we can understand what went wrong.

Exceptions

Certain items cannot be returned. These include gift cards and any final sale items clearly marked as such at the time of purchase. If you have questions about whether a specific item is returnable, please ask us before you buy.

Contact Us

If you have any questions about this refund and returns policy, please do not hesitate to contact us.

Our website: www.drbronners.us
Our email: service@drbronners.us